Frequently Asked Questions
What is Solacetree?
Solacetree is a mobile solution that provides a matching algorithm for you and the licensed psychologists with half off of the market price. It is a mindful emotional tool to promote personal growth and wellbeing at the same time takes confidentiality as our cornerstone.
Where does the name “Solacetree” come from?
One of our founding members came up with this name during a Bible session. Solace means comforting and we hope the app will make your mind strong as trees and positive mindsets will root down in your heart.
What can I do with Solacetree?
Who will be helping me?
After you sign up, we will match you to a suitable counsellor who fits your objectives, preferences, and the type of issues you are dealing with. Different counsellors have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you.
Who are the counsellors?
Counsellors on Solacetree are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counsellors (LPC). All of the counsellors have a Masters or Doctorate Degree in their field. They have been certified by their state’s professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience.
How are the counsellors verified?
Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, identification, and references from other licensed practitioners who have worked with them. We then cross-check their licensure information with their respective state licensing board.
Is Solacetree right for me?
How much does it cost?
I have signed up. How long until I'm matched with a counsellor?
It generally takes around 24 hours to be matched with a counsellor, and on some occasions might take a little longer depending on which qualifications and expertise you prefer in a counsellor. The counsellor would endeavour to reply to any appointment request within 24 hours.
Can I change my counsellor?
We request you to stick with your counsellor at least for three video sessions before changing. It is free to change your counsellor after three sessions of video counselling.
Can I request a specific counsellor?
After getting matched with a counsellor, requests can be made by contacting our customer service team at firstname.lastname@example.org. Your request may be fulfilled depending on the availability of the requested counsellor.
How do live video sessions work?
What if my counsellor is late?
If the counsellor is late for more than ten minutes, we will give a full refund to you.
What if I am late?
You are able to use the remaining time within the scheduled period. Counsellors are not responsible to extend the period for finishing the session.
What if I would like to reschedule my appointment?
We require all reschedules have to be made at least 24 hours before the appointment. Please email us at email@example.com for any rescheduling required. After that, you will get a 50% refund, up until 1 hour before the appointment time.
What if I would like to cancel my appointment?
Is there a minimum time requirement for the appointment?
To ensure a high-quality conversation and a better background understanding, the first session must be at least 60 minutes or above. And then at least 30 minutes or above for subsequent sessions.
How will I pay for my Solacetree service?
Your payments will be charged to a credit card through Stripe or PayPal on a recurring basis. We introduce a token system with our designated tokens, Dandelions. One Dandelion is $ 20 and we are currently doing a promotion of $1000 for 52 Dandelions and $2000 for 105 Dandelions. A minimum of 10 Dandelions is required for each transaction.
What is the role of Solacetree?
The counselling service is provided by independent counsellors who work directly with you. Our role is to build, maintain, and support a platform that lets you and counsellors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.
How is my privacy protected?
Can I stay anonymous?
When you sign up we do not ask you for your full name or contact information. You may pick any “nickname” which will identify you in the system. When you decide to start the counselling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counsellor believes that you or someone else might be in danger.
I'm a licensed counsellor. How can I provide services using Solacetree?
Please start the application process by sending email to firstname.lastname@example.org
How do I reset the password on my app?
You can reset your password by clicking “Forget Password”. A link for resetting password will be sent to the email provided.
How do I contact Solacetree for billing issue?
For any billing issues, contact email@example.com
Have other questions? Or suggestions for how we can make the service better?
We’d love to hear from you. Please send us an email with your thoughts: firstname.lastname@example.org
How to start my video chat with a counsellor?
Please click and watch the demo video.
Do You Have Any Question?